Legal

Voucher and Account Credit Terms

1. Introduction

Chinese Tea Gallery makes available from time to time: (i) Vouchers (which are promotional credits that may be offered by us) and (ii) Account Credit (which is credit that may be applied to your account at Chinese Tea Gallery’s discretion). Vouchers and Account Credits both operate as credits applying to your Chinese Tea Gallery account, redeemable (subject to conditions, as set out below) against the cost of Items. Vouchers and Account Credits are referred to collectively in these terms (the Credit Terms) as Credits.

These Credit Terms apply to your use of any Credits to pay for Items using the Chinese Tea Gallery products. These Credit Terms apply together with the Chinese Tea Gallery Terms and Conditions of Service, which continue to apply unless they conflict with these Credit Terms, in which case these Credit Terms have priority. Capitalized words used in these Credit Terms have the same meanings as in our Terms of Service unless they are defined in these Credit Terms.

You can “apply” a voucher to your account by entering the Voucher code (if any) at the point you place an order. Unless otherwise stated, a voucher that has been applied to your account will remain there until it is “redeemed” against an eligible order, or expires (whichever is sooner).  Account Credits are credits that we apply to your account ourselves. In either case, once any Credit has been applied to your account, the amount of the Credit remains on your account until redeemed as payment for Items, unless it is lost, or, in the case of Vouchers, it expires in accordance with the terms of that Voucher. The reasons why Credits may be lost or Vouchers may expire are set out in these Credit Terms.

2. Terms that apply to Vouchers only

Unless we tell you otherwise, vouchers offered in a particular country/region and currency cannot be used in a different country/region or currency. Vouchers are usually offered subject to conditions, such as time limits, geographic limits, limits to particular categories of customer (e.g. new customers), If conditions apply they will be stated when we offer the Voucher.

Some Vouchers are only available to new Chinese Tea Gallery customers ("New Customer Vouchers"). That means that the Voucher is applied (subject to any other applicable conditions) automatically when the customer registers a new Chinese Tea Gallery account and will be redeemed when the customer places their first eligible order. Chinese Tea Gallery reserves the right to refuse to apply and/or allow you to redeem a new customer Voucher if you are registering a new account using credit card details or an account name and address already on our system.

Use of a Voucher in payment or part-payment may also be subject to specific conditions applicable to that Voucher only, such as a specific minimum order value or on specific Items. If the order placed does not comply with the applicable conditions, the Credit may not be redeemed against that order. The payment page on our Site (where you confirm your order for Items) will show the total order value and the applicable Voucher, if any. If there is a Voucher credit on your account which does not apply to your order, it will not appear on the payment page. At that point you will have the choice of paying in another way or cancelling the order.

Unless we tell you otherwise, all Vouchers must be redeemed within one calendar month of the date they are applied.

Only one Voucher can be redeemed per order. Each Voucher can only be used once per customer.  If you have more than one eligible Voucher applied to your account when you place an order, the Vouchers are redeemed in order of expiry date, with the Voucher expiring the earliest redeemed first.  

Vouchers cannot be redeemed in conjunction with any other Chinese Tea Gallery offer.

If you cancel an order made using a Voucher, the Voucher credit will not be restored to the account and the Voucher cannot be re-used. If the Voucher was a New Customer Voucher, you will no longer be a new customer and will not be eligible for any subsequent new customer Vouchers.

Location: Room 5, 1/F, Joy Fat House, 522-528 Queen's Road West, Sai Wan, Hong Kong

Tel: +(852)2816-1514

Email: info@ctgallery.com.hk

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